Frequently asked questions

Will my devices work? We test each one before install. Analog dialers, call boxes, elevator phones and most modems work as they do today. What it works with.

Classified area? Choose Class I Div 2 on Build yours. It is designed for Class I Div 2 sites, with final acceptance by your site's evaluator. Class I Div 2 guide.

Is the whole box certified? No. The router, line computer, I/O and solar charge controller are Class I Div 2 certified. The phone-line gateway and the batteries carry no hazardous rating: the gateway sits in the NEMA box under the NEC 501.150(B) provision (no make-and-break contacts), and the assembly needs your site's evaluator to accept it. If they won't, an explosion-proof enclosure for the gateway is available.

Pipeline SCADA? You get a line-by-line test record for your 49 CFR 192.631 file.

When does my copper go away? Verizon retires it in eight Coastal Bend wire centers on or after Nov 6, 2026; AT&T retires it area by area. Copper retirement in the Coastal Bend. Not sure what is on your lines? Line inventory checklist.

Fire alarm panel? Choose Fire-ready on Build yours. Fire alarm lines are installed by a licensed fire alarm partner.

Who does the fire alarm side? A licensed fire alarm partner, or your own fire alarm company. We don't install or monitor fire alarms. Fire alarm lines in Texas.